Not a lot has changed at ThedaCare Physicians in Hilbert over the past year— and that is actually a key part of the formula for success at the clinic.
Scott Schuldes, the advanced practice nurse at the clinic, will be beginning his fourth year in Hilbert this fall and said the stability of ThedaCare and the Hilbert staff is being well received by Hilbert area residents.
“We continue to grow here,” Schuldes said from his office at 308 W. Main St. “This staff is very much committed to this clinic. The patients like to see the same people.”
Medical assistants Maria Byrge and Kim Meyer, practice coordinator Stacy Lau and coding specialist Kathy Loose continue to greet and assist patients— many of them their friends and neighbors. Schuldes said he still has some patients come down from New London where he previously worked, but most are from the Hilbert, Potter, Brillion and Chilton areas.
Savvy when it comes to care
“I think they are very savvy with their health care,” Schuldes said of the people of this area. “They really look at their health care. People are smarter about where they want to spend their health care dollars.”
He said he believes two factors which set ThedaCare Physicians apart from
Mark Sherry photo
some other health care providers are customer service and access. Patients are regularly surveyed and provide feedback on their experiences at the clinic. As for access, the clinic continues to have the offer that anyone calling before 2:30 p. m. will be seen that same day. In addition, Schuldes and his staff regularly see patients as early as 7:30 a. m. to make it convenient for people who have to get to work.
Yet another patient friendly feature of ThedaCare Physicians in Hilbert is the fact Schuldes and his staff will see patients at either end of the age spectrum and everyone in between. “We’re having some growth with pediatrics,” Schuldes said. “I’ve always tried to keep the pediatric practice. It keeps you up on the latest care.”
If needed, there are two pediatricians within the ThedaCare system as close as Darboy, but Schuldes said he finds “families want to go to one place for their health care. Word of mouth has been good.”
That word of mouth also seems to have been good regarding the acceptance of Schuldes. “I think people are much more accepting of nurse practitioners,” he said. “I think there has to be a passion for what
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