Mechanic likes to inform customers
By Mark Sherry
Mark Sherry photo
Scott Krebsbach (left) and his son Bill strive to have satisfied customers when they leave Roadside Service in New Holstein.

Customers who have their vehicles repaired and/or serviced at New Holstein’s Roadside Service can expect to stick their heads under the hood.

It is not mandatory, of course, but owner Scott Krebsbach is more than happy to show customers exactly what he is talking about when it comes to the need for service work or replacement parts for their vehicle.

Krebsbach said he knows not everyone is comfortable with what goes on under the hood or floor board of a car, yet people are sometimes left to wonder, “Did I really need that expensive part or repair?” That is why Roadside Service will walk interested customers through the repair before it is done, showing them exactly what they are talking about.

“One of my main goals is to make sure they leave satisfied,” Krebsbach said. “We try to get customer satisfaction. We try to be thorough as far as checking everything out.”

A familiar face

Krebsbach was a local semi truck mechanic prior to starting up Roadside Service, so some local residents already had some familiarity with him. That familiarity has only grown in the more than two years in which Roadside Service has been open.

Roadside Service has come a long way since it opened in December 2009, and some of that progress is obvious to customers and passersby. New overhead doors were installed and exterior painting done on the building located at 1325 Milwaukee Dr. (STH 32/57)—the building known for years to New Holsteiners as Depies Firestone.

Interior remodeling of the office area has been done, and interior painting also is under way.

Roadside Service has gone a little greener in the past year by removing the old furnaces and installing a furnace which burns the waste oil removed from vehicles during oil changes. “You get a lot of BTUs out of the waste oil,” Krebsbach said. He had been saving the waste oil until the furnace project could be completed. He will be well prepared for the next cold season.

Computer system added

A new office computer system also has been added, in part to help with diagnosing problems with vehicles. Rather than using bulky books, the computer system allows Krebsbach to look up service and parts information about all makes, models and years of vehicles. The system also helps in the cost estimating process. “The books get outdated and the books get expensive,” he said. “It (the computer) is quite a time saver.” The computer system also is updated regularly with the latest vehicle information.

A project yet to get done which Krebsbach said he hopes to complete this year is getting the attractive Roadside Service sign mounted on top of a pole for better visibility.

Those types of projects get done as time permits, and that is not often as there are always vehicles on which to work. “People definitely are sticking money into what they have vs. buying new,” he said. Many people have chosen to adjust to the economy of the past few years by working with what they have.

Roadside Service also is kept busy by the fact Scott and his two sons, Bill and Andrew, work on so many different types of vehicles. With Scott’s background working on semis, the shop can and has handled everything from heavy trucks to limousines, and even motorcycles, mopeds and lawn mowers. All makes and models are welcome.

Other than front-end alignments, Roadside Service can do it all on vehicles— from engine rebuilds/replacements and transmissions to oil changes and brake jobs, and everything in between.

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