American Family in Chilton still growing
By Faye Burg
Leah Burg of American Family Insurance in Chilton said she is thrilled with the new location of her office and how business continues to grow. Faye Burg photo

Leah Burg of American Family Insurance of Chilton said business has increased dramatically since her agency moved to its new location on January 1st of this year. Now located at 631 E. Calumet Dr., Suite 1, Burg said she loves the new location. “I really like that there are no steps,” Burg said, “It makes it so much easier for our customers who may be elderly or disabled. That was a very important consideration when we were looking for a new location.”

Burg said the parking lot with additional parking spaces is a positive improvement-as is being located near a busy highway for additional exposure.

An agent for 15 years, Burg started her insurance career in Kiel in 2001. She has owned her own agency for the past 11 years in Chilton.

Customer service is the major goal for Burg and her staff, and she is proud of the wide array of products and services her agency is able to offer customers. Recently, the Leah Burg Agency again received the top honor for customer service from American Family Insurance. In March, Burg received American Star Agent status. “Customers are our number one focus, and agents who earn the American Star Excellence in Customer Experience Certification have been given the highest marks from customers for excellent customer service,” American Family Insurance Chief Operating Officer Bill Westrate said. “These agents provide the exceptional service and attention customers expect and deserve, time and time again.” Burg added, “I am so honored to have received the American Star Agent award for seven years now. I am really very proud of that. It’s all about customer satisfaction.”

Burg acknowledges that staff leadership plays an important role in her success as an agent. Staff members include Sarah Kopf, who joined her agency three years ago and serves as the agency manager, and Rachael Bessert, who joined her agency last October and serves as a customer service representative. “Sarah is our manager and licensed sales specialist. She is very knowledgeable and assists in every aspect of our agency. Rachael specializes in billing and customer service and is committed to providing a great customer service experience from the first point of contact.”

Burg strives to also offer 24 hour a day, seven day per week service to her customers. Her individual office, as well as the American Family Insurance corporate office, is always available to her customers. “The number one thing we do is customer service,” Burg said. “Our customers mean a lot to us and we really do appreciate them. We strive to be very available to them and we welcome them to call or email with any questions or concerns they may have.”

Burg can be reached at (920) 849-4300

or by e-mail at

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