tomers and answer any questions they may have. It’s also a safer endeavor, as Randy has experienced firsthand.
“Before we made appointments a requirement, we had an incident between two dogs that were coming and going at the same time,” he said. “I found myself in the middle of two agitated dogs, which is not a good place to be, and I got bit.”
Randy said the switch to appointments has been a good opportunity for both the employees and customers and has created a very easy workflow during the week.
Training with RUFF Academy
Another aspect that sets Happy Tails apart from other kennels is the relationship with Rebekah Hintzman and RUFF Academy Real Life Dog Training.
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“We have been referring customers to Rebekah for a while now and she does a great job working dogs through obedience and agility training,” Randy said.
Moving past the referrals, Rebekah now holds classes at the Happy Tails facility every week. Classes are run through six-week sessions at 6 p. m. and 7 p. m. on Tuesdays, by appointment, with groups of five to sometimes 10 dogs.
The two originally met at a session while Rebekah was previously working as a trainer at Petsmart. After referring each other to clients for their businesses, they decided to merge some ideas to offer more services.
Randy said, “It’s another aspect that we can offer our clients and I enjoy working with Rebekah. She does a great job with the animals.”
Rebekah works with dogs through basic obediences and mixes in agility exercises for confidence reinforcement. “It’s great to work at the Happy Tails facility because we get to be out in the elements,” Rebekah said. “When people bring their dogs, it gets them both out of the house and out of their comfort zones. This is really where you start to make progress because you’re out in the world with noises and sounds and everyday things.”
Rebekah’s effort to get dog owners out of a controlled environment teaches them to react and respond to real-life scenarios where it really matters.
“Because we can encounter so many different things when we are outside, the dogs have made great strides with their obedience training,” Rebekah said. “I really enjoy working with Randy and Diana because they truly put animals first. They have a very nice facility.”
Rebekah’s philosophy for her training programs lies in the positive approach she takes.
“We try to build confidence and work through different exercises in a positive way,” she said. “It’s a rewarding experience to watch dogs and their owners make so much progress.”
For additional information about RUFF Academy dog training, contact Rebekah at (920) 277-7473 or locate their Facebook or Twitter pages.
Happy Tails Pet Grooming & Board is open seven days a week, 365 days a year from 6 a. m. to 6 p. m. For more information contact Randy and Diana at (920) 912-6066 or visit their Web site at happytailspetgrooming.net.