Customer service not obsolete at National Exchange Bank in HG
Judy Stevenson, a longtime customer of National Exchange Bank & Trust, went zip lining in Costa Rica with the Golden Years Club in 2011.
Mark Sherry photo
Staff members at the Howards Grove office of National Exchange Bank & Trust are (from left) Carol Knoener, Cheryl Klauck, Diane Sabrowsky, Tracy Kracht, Lori Korlesky, Sally Harvey and Tim Stielow. Not pictured are Sharleen Meinnert, Debbie Weber and Sierra Birr.

Take it from Judy Stevenson, who has been a customer of National Exchange Bank & Trust since 1957—customer service is not obsolete in banking.

Through the years, Stevenson has built a relationship with a number of National Exchange Bank & Trust representatives, such as Janet Johnson who coordinates the Golden Years Club (GYC) and Tammy Vander Grinten, who helped Stevenson set up Bill Pay through online banking with Exchange OnLine.

Stevenson started traveling with the Golden Years Club eight years ago. The Golden Years Club is a program National Exchange Bank & Trust offers its customers who are 55 or better. Among benefits such as free checks, fee-free gift cards and a bi-monthly newsletter, the Golden Years Club arranges trips for their members to travel together and with their friends. Stevenson shared that her favorite trip was to Costa Rica in 2011. “I experienced zip lining and the Tarzan Swing, which is like bungee jumping; I was one of six people that did it out of the 30 of us on the trip.” Stevenson traveled to Virginia Beach with Janet Johnson and her GYC friends in 2013 and also enjoys day trips, such as the gardening tour in spring and going to see Broadway shows throughout Wisconsin.

When asked about using Exchange OnLine, the National Exchange Bank & Trust online banking tool, Stevenson said, “I was reluctant in the beginning, but it is so easy and simple. I only have one arm and using Bill Pay is easier than writing out checks. Plus, I can log on any time of the day to check my accounts.”

Exchange OnLine got a new look in 2013 and introduced the financial center that allows users to complete the most common tasks from their customizable home page.

Exchange OnLine also went mobile in 2013, making National Exchange Bank & Trust available on demand in your hand. Mobile Banking makes it easy and convenient to check account balances, transfer funds and pay bills on the go. Through the Android and iPhone apps, users may even deposit checks from the comfort of their home (or anywhere they happen to be). Using Remote Check Deposit is a simple step-by-step process, which the app walks you through, and it only takes a few minutes.

Visit National Exchange Bank & Trust to experience first-class customer service and to learn about all their great banking products and programs for any age and any lifestyle. National Exchange Bank & Trust is a locally owned, independent bank with 27 locations throughout east central Wisconsin. For more information about National Exchange Bank & Trust, visit us online at www.nebat.com.