Conveniently located between Howards Grove and Sheboygan, Happy Tails Pet Grooming & Boarding celebrates four years in business this August.
Owners Diana and Randy Schmidt have worked hard to create a facility and business that puts their client’s pets first.
“Our focus is on keeping the animals and their owners happy,” Randy said. “We have a very dedicated staff that strives to give individual attention to all of the animals that come in.”
Happy Tails caters specifically to cats and dogs with both grooming and boarding services. The kennel requires vaccinations in order to book a stay which include rabies, distemper, and bordatella (kennel cough). Dogs are placed in separate kennels, but there are also larger spaces available for families housing multiple pets. All animals being boarded are socialized on a regular basis. Dogs are let outside every two hours and, when the weather permits, spend more time outside in shaded kennels.
Happy Tails operates with four full-time groomers and two part-time kennel helpers.
“We only hire people who really enjoy working with animals,” Randy said. “You have to be someone who treats animals with love and respect. We have a really great staff.”
Putting the animals first
The Schmidts say their biggest accomplishment is operating a kennel that truly caters to the animals they service.
“We have a very accessible facility in a great location,” Randy said. “Our facility can handle dogs of all sizes and all kennels are cleaned and sanitized after each animal leaves.”
Dogs are also fed on their regular home schedules to ensure that their boarding process is comfortable and stress-free.
Randy said he believes that his business is different from others because of the amount of services offered between the boarding and grooming.
“Offering more services and having a flexible schedule has been key for our success,” he said. “The cleanliness of our kennel keeps our clients and their pets coming back again and again.”
Randy said that unlike some boarding services, Happy Tails has no rules about length of stay on weekends and schedules pick-ups and drop-offs by appointments.
“We make sure people set up appointments with us for a few reasons—timeliness, convenience, and safety,” Randy said. “We want to be able to make it a comfortable transition when accessing the facility without having a cluster of people and animals trying to get in and out.”
By giving individual attention to each client, Randy is able to better serve cus-