Customer service not obsolete at local bank

Take it from Judy Stevenson, who has been a customer of National Exchange Bank & Trust since 1957—customer service is not obsolete in banking.

Through the years, Stevenson has built a relationship with a number of National Exchange Bank & Trust representatives, such as Janet Johnson, who coordinates the Golden Years Club (GYC); and Tammy Vander Grinten, who helped Stevenson set up Bill Pay through online banking with Exchange OnLine.

Stevenson started traveling with the Golden Years Club eight years ago. The Golden Years Club is a program National Exchange Bank & Trust offers its customers who are 55 or better. Among benefits such as free checks, fee-free gift cards and a bi-monthly newsletter, the Golden Years Club arranges trips for their members to travel together and with their friends. Stevenson shared that her favorite trip was to Costa Rica in 2011. “I experienced zip lining and the Tarzan Swing, which is like bungee jumping; I was one of six people that did it out of the 30 of us on the trip.” Stevenson traveled to Virginia Beach with Janet Johnson and her GYC friends in 2013 and also enjoys day trips, such as the gardening tour in spring and going to see Broadway shows throughout Wisconsin.

When asked about using Exchange OnLine, the National Exchange Bank & Trust online banking tool, Stevenson said, “I was reluctant in the beginning, but it is so easy and simple. I only have one arm and using Bill Pay is easier than writing out checks. Plus, I can log on any time of the day to check my accounts.”

Exchange OnLine got a new look in 2013 and introduced the financial center that allows users to complete the most common tasks from their customizable home page.

Exchange OnLine also went mobile in 2013, making National Exchange Bank & Trust available on demand in your hand. Mobile Banking makes it easy and

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